Capital One Bank - Chalmette (LA)

5 /5 Jacob Peralta: Ms. Terry helped me open a business checking today and she was so helpful and kind. We got through the process in 10 minutes time. I’ve also had numerous transactions facilitated through Deyjaunet (may not be spelling her name correctly) and she was always super helpful and such a sweetheart. Always super easy to get in and out of here due to Ms Terry and the staff which is why I bank here.

1 /5 Shirley Byrd: On Saturday, May 11th, I visited the bank and was the first person in line to enter the bank. I need to meet with someone to make some changes and open another account. I was told to have a seat and someone will be right out to help me. There were 3 tellers and one in the drive-thru. I sat there for 10 minute and asked how long will it be. One of the tellers shouted to me and said she didnt know and that she have a customer. I replied to her that Im a customer and was first in line. She was very nasty and I told her that. I also told her that its not good customer service and she became some nasty. 10 minutes later she came front the teller desk very nasty and told me now Im ready to help you and I told her no. I explained to her that I would like someone else. How can I trust someone who treated/spoke to me so badly. I re[plied "then you can come back on Monday. I replied why should I come back on Monday when I was the first person that walked through the door. I contacted the corporate office and they over heard her talking to me very nasty. I did file a complaint. I will be taking my business else where. The location is in Chalmette on 8117 West Judge Perez

5 /5 Arzethaaa Triplett: Thank God for Mar-Kal who was working in drive thru on today you were truly a blessing to my life and I appreciate you thank God for your positive attitude and wanting to help thanks for being you I pray God gives you all your heart desires in the name of JESUS I had no problem at this Capital One with my Driver License thank God for allowing me to get money out my account God bless your manager as well

5 /5 Debbie Mcqueen: First visit. Couldnt figure out how to make my first car payment. The teller was so helpfull, repeated it a few times till it sunk in my head. Thank you so much for your patience. Second visit couple hrs later. Couldnt figure out how to activate my card. A teller thst just closed up her station, opened it back up to activate my card for me. These ladies were so nice and helpful. Wish I would of got there names. Oh she also showed me how to make my first payment on my car. Thank you ladies

1 /5 moe money: Today I had a situation where I deposited cash through the drive thru commercial and the tellers misplaced $100. Not too mention they never greeted me and just stared at me through the window. They gave me my receipt with the wrong total and I noticed shortly after. Christian was the ONLY professional teller that actually helped me. When i explained the situation to Christian she relayed the message to the drive thru tellers and they erupted in laughter and dismal comments as if i was trying to scam them or something. As if they ( the three drive thru window workers. all 3 because for some reason there was 3 people working on 1 thing which is probably how Blonde Lady misplaced my money) couldn’t believe that they may have sat down or dropped my money in mists of their conversation I was so rudely interrupting. The Blond Lady claimed she counted her drawer and found nothing wrong. “Coincidentally” when I asked for an itemized receipt of how many of each bills were received. The drawer was actually counted this time and the misplaced $100 was found and 0 apologies were given.