CBS Collections - Alexandria (LA)

1 /5 Victoria Tedeton: Spoke to ‘Ronnie Johnson’ today. She was rude and disrespectful from the start. Not only that but she called me at 6:30pm. That’s 1.5 hours after they close for the day. When I asked to speak to someone higher than her she said “Dear Lord please help Victoria.” EXCUSE ME? Whoever runs this company should be ASHAMED of the way she speaks to people. If I could leave negative stats, I would.

1 /5 lang nolen: Sent a debt collection notice from an area I haven’t lived since 6/2017. Never received bill from city of Alexandria and no information provided about proof of debt. 1) this is past the statute of limitations 2) No website to contact, email to contact, leaving only forms of communication by mail or phone. CBS doesn’t answer phones and has unqualified staff per multiple reviews. Seems if you want to collect on debt that is outside statute of limitations then you need to provide original billing date, bill of sale/services, etc. Look up my name and contact me as I paid in full before leaving Alexandria as I do with every city I’ve ever lived in. Utility account was closed before leaving Alexandria and this was in 6/2017.

1 /5 Amy Roussel: Deserve less than 1 star hands down. Reps. need a training in phone etiquette and customer service training. The few encounters with a particular individual were a nasty attitude and completely rude. I get it I have accounts in collections, however there is no back story on why they ended up there. I was not rude, when I question regarding specific bills that I had just received in the mail. It was stated, "If I wasnt going to listen, she was going to end the call." Which my response was, "I am just trying to get on the same page for what I am calling for." Rep. snapped back, "there is no page for you to get on!" At that point I ended the call myself. I settled some of the bills with the account holders themselves. Unfortunately, I still had to contact CBS for a few others. She didnt want to accept that I said they were settled out, which fair enough. An easy receipt request or verification with that provider couldve solved that. No, that wasnt offered. They wouldnt accept full payments over the phone for the ones I have remaining unless I paid the entire balance held by their office. Which included bills already satisfied. It was said Id have to mail them in individually. Yet, was so in a rush two days ago when I called initially. Now that you arent getting every bill. Its a different attitude. I have let the providers know how rude these encounters were, hopefully they do some digging themselves because apparently and it is clear by these reviews I am not the only person with this experience. No one wants to be spoken to in such a manner, especially when they arent being spoken to with such rudeness.

1 /5 Terri Bonds: The most rudest person I have ever dealt with, “Supervisor”, she says, Ronnie Johnson. This company should be ashamed to have elderly people talked to with such hatred, demeaning, deceitful behavior. She has no empathy whatsoever and no clue what someone may be going through. Horrible service.