OneMain Financial - Lake Charles (LA)

5 /5 Sean Lockett: I want to personally thank Lacey Jackson for making things easy for me during this holiday. Im DEFINITELY satisfied with the level of service and professionalism she provided. I recommend EVERYONE to go see Ms. Lacey Jackson at OneMain Financial

2 /5 John Wolford: Nice folks but my approved loan was held up due to a paperwork error. The issue here was I waited four days for the funds to be deposited into my account that never came. I never got a call from them informing me there was an issue. Once the issue was identified they required proof the funds were not deposited into my account and required I show proof in person and wouldnt accept proof statements emailed to them. I just decided to cancel the loan all together as it wasn’t worth the hassle.

1 /5 Miguel Santacruz: Dont do business with the lake charle location if you are Hispanic, theyll just waste your time.

1 /5 Katelyn Gorham: DO NOT DO BUSINESS WITH THESE PEOPLE. Me and my husband went in desperate for a small personal loan of $4,000 because my husband was in the hospital with cardiac arrest and we were having issues paying our bills. They told us that in order for us to be approved for the 4,000 loan, we would have to refinance my husbands car as collateral. So a small personal loan of $4,000 turned into a $42,000 auto loan. We agreed upon our monthly payment of $1130 a month which would be due on the first of the following month, which was fine. The first comes around and they auto drafted almost $1500 out of our account. So we call to ask where this extra $400 came from, and the lady on the phone told me that it was an interest bearing loan, and if I didn’t pay on it weekly or biweekly, it was going to accrue interest, BEFORE IT WAS DUE. Which would have been fine if I was INFORMED of that. I told her that I wasn’t aware of that, I knew all loans had interest but I didn’t know it accrued interest DAILY. And she tells me that I wasn’t paying attention to her. I’m sorry, but I feel like I would have remembered something important like that. Me and my husband were present and she did not share that information. But it’s our fault for “not listening” Fast forward to last week. Me and my husband were so desperate to get away from this One Main loan that we traded in my husbands vehicle for another one, just so that One Main wasn’t the lender anymore. Monthly payments were going to be about the same, just with no DAILY interest. Yesterday morning we woke up to one main taking $1130 out of our account, putting us in the negative, even though we had traded in the car the week prior. We give them a call to explain the situation and the lady got loud with my husband, raised her voice, and told us that again it’s OUR FAULT because we didn’t turn off our auto pay THAT THEY SET UP. We have had nothing but issues with this loan and branch. We were told nothing about interest accruing daily, and they took $1130 from us when we didn’t have a loan with them anymore, and then they turned around and told us it’s our fault.

5 /5 Tanesia James: EXCELLENT CUSTOMER SERVICE!!!! Chris Charles listened to my needs and provided several options for me. She was very informative, patient, explained everything in great detail and answered all of my questions. Chris was extremely kind, and our transaction was completed timely. I have no complaints.