Rick Dalton Law Firm, LLC - Carencro Beauty A: I recently reached out to this law firm regarding a serious auto fraud situation. While I do appreciate them responding, I want to share my experience in hopes it improves how future clients are treated.
When I first called, the receptionist sounded rushed not unkind, just very quick with her words, that “OK, OK, got it” tone. I answered her questions and mentioned the situation was complex and rooted in fraud. I wasn’t trying to tell the full story on the phone, but I definitely didn’t feel like I was being heard or taken seriously with my responses to her rushed questions.
Later, I received an email declining the case which is understandable but What rubbed me the wrong way wasn’t the rejection it was the tone. The email stated something along the lines of “you should’ve handled this earlier” or “make sure you act promptly in the future.” That was frustrating, because the moment I realized the dealership had misrepresented the car, I started taking action. I have been searching for a lawyer for three weeks it’s not easy finding someone who can handle a case like mines for my type of situation. The issue didn’t show up right away, and like most people, I trusted the dealership until the evidence started piling up.
Then, I responded to clarify that this was fraud, not a lemon law issue. In a follow-up, I was told they aren’t accepting used vehicle cases or lemon law matters. That’s when I realized: the original phone call didn’t just feel rushed it caused a miscommunication that led them to mislabel my situation entirely. If the receptionist had listened more carefully, it would’ve been clear this wasn’t about a warranty issue or a lemon law it’s about misrepresentation and safety which to firm stated they don’t handle on used cars.
That first call sets the tone for everything, and it’s important that potential clients feel heard, not pushed through. Other than that thank you for the fast communication.
