1 /5 Jacob Wilson: I had a deeply disappointing experience at Atwood’s Bakery. Despite the restaurant not being busy at all, I waited 20 minutes before I had to ask for a server, After finally receiving a menu, I was ignored again for 15 more minutes until I just gave up and went to the counter and asked for my order to be taken.
The servers seemed disorganized, with no clear understanding of who was responsible for which tables. Worse, they appeared to intentionally ignore both seated guests and those walking in. The lack of coordination was glaringly obvious by other guest who seemed confused as well.
The several folks behind the counter who appear to be management seem completely indifferent to the poor service being provided. Very disappointing.
Despite them opening at 7am for breakfast the restaurant was extremely cold in the dining room at 1:00pm. I heard several other elderly guest complaining.
The pimento cheese sandwich was served as a cold and sloppy, flavorless mess. The French onion soup was served without a spoon- lucky they had some plastic ones I found myself by the coffee station.
Seems like the family members that have taken the helm, have a much more ‘laissez-faire’ hand-off attitude when managing their staff, sevice, and product than when they earned their reputation in their glory days.