K & M Automotive - Baton Rouge (LA)

1 /5 LaChandon Burks: I took one of my collectible cars my Pontiac Grand Prix in for an oil leak the main issue. I was charged $3800 for other services that the shop said was needed. After picking up the vehicle it was still leaking oil and making a loud noise so I took it back. Picked it up again it’s still doing the same-thing. I asked for a refund and was told no. I literally drove by this shop multiple times during the days to see that my car was barely being worked on. The last time I picked it up for repairs I waited in the Winn Dixie parking lot and watched my car being rushed to act as though it was being worked on. Nothing was done for my oil leak but I was charged and not refunded.

5 /5 Ethan H: Really great shop. I have taken my vehicle there multiple times. Recently I had an issue they couldn’t reproduce, they gave me some potential diy fixes based on description and didn’t charge me anything despite driving the vehicle multiple times to try and reproduce. They do solid work and are honest, best shop I’ve worked with in Louisiana.

1 /5 J&L: I came read all the reviews before I brought my vehicle to make sure I done my homework. Still got messed around. Overall It was a horrible experience. My car never ran the same since. I took my suv to these people. Check engine light still on along with other issues. Jason seemed nice and honest at first. His staff also. He had one of his men to call me to tell me that my car was ready and where did I want the keys left and that it was fixed (after the 4th time I had to bring it back). I got there and the keys was placed in the gas compartment like I had requested waiting for me and there was a print out of notes left placed across my cup holder to take it to another shop and they will reimburse parts but not labor with plenty of lies on the notes to get away with the bad service they had done to my vehicle. After these people done the work from the beginning it was 4 times I had to keep bringing it back and they never resolved the issue. Took it by autozone to have the check engine light test and the code showed the problem was never resolved. I should have known something wasn’t right the first day I got it back from them because when I got it back there was misfiring and then the tighten gas cap message started coming on so I replaced that and never resolved the problem. Jason told me to put gas treatment in it. It should not have needed gas treatment if they would have done the work professionally with new parts they claimed was installed. Bottom line the work was never done right from the beginning. Beware people. Now I will have to take it to my home town mechanic an hour away to fix all they have messed up. Just unbelievable a waist of time money and a disappointment. It’s just a shame.

5 /5 Kellie Ashford: I want to called K&M and spoke with Jason. I told him what was going on with my SUV and he listened and told me he didn’t think it was that and told me a much cheaper option that it may be and told me I could schedule an appointment to get it checked out . So I called back and spoke with Mark who scheduled me. Jason greeted me when I came to drop it off and called me that evening to give me an update on the status of car. He called me back the very next day and told me what he thought it was and the cost and told him that was fine. He called me a few hours later and we picked up the car. It ended up being something that was over a $1,100 cheaper than what I thought it was and he told me something else that was going on and gave me the number to call the person they deal with for that issue. The guys here are So friendly and kind and they moved quickly with getting my vehicle fixed so we could have heat. I would definitely recommend!

5 /5 Chelsea Coleman: Great place to get honest work done. These guys will really take care of you and do a good job.