1 /5 Brandy Houston: If you need Auto Repairs done in St.Martinville, please go to Mr.Smitty in Broussard. Rene’s Auto Repair are absolutely terrible people. Items were missing from my car and they held my vehicle for 3 days without repairing it. When I sent my complaint to the BBB, the receptionist who is at the desk was the person who responded. She is unprofessional and doesn’t accurately depict the truth. They told me they had all of the parts for my car and that it would be done within the next day, because I work and have many responsibilities. I also told her that, the car is my only means of transportation and I needed a fast turn around. She agreed and Mr. Renee agreed that my car would be done. I did everything she asked me to do, all for them to keep my vehicle and DID NOT touch it. As she stated in the report for the BBB. She also said that I shouldn’t have been driving the car with a leak but how am I supposed to get the car to them to figure out the problem if I don’t drive it to them and get it sorted out? They have a terrible demeanor and they are not about customer satisfaction at all.I honestly don’t know how they have been in business as long as they have. NO ONE SHOULD GO TO THEM, my belongings are missing and they did not fix my vehicle! My keys should not have been left in the ignition and I shouldn’t have had to call multiple times to see the status of my vehicle when they promised a fast turn around. I sent them a voicemail to express my frustration and yes I did curse at them. They deserved it. You don’t keep people’s vehicles after you promised them a quick turn around and then when they go to pick the vehicle up; not only did y’all not work on it, it was opened and unlocked on a busy highway. How are they ensuring their customers vehicles are even safe if they are willing to leave them unlocked with the keys in the ignition? I don’t think they need to do better, I think they need to be shut down. And let other qualified individuals like Mr.Smitty in Broussard fix their vehicles. None of my belongings were taken out of my car and he has a fast turnaround, he also isn’t as expensive as Renee’s. They charge an arm and a leg for garbage as far as I can see. DO NOT GET YOUR VEHICLE REPAIRED HERE!! If I could give no stars, I would have. They are terrible people. Shame on yall!
