Progressive Insurance - Claims Office - Covington Felicity Langlois: Like many others- I wish I could give NEGATIVE stars, progressive is absolutely the worst car insurance I’ve ever had- not only did they charge me to cancel with them years ago (and conveniently didn’t tell me they were charging me, leading to my credit tanking) but my agent is seemingly refusing to put the correct address on file and now they want to charge me SEVEN HUNDRED EXTRA!!! EXTRA!!! dollars a month or they’ll cancel my policy today. This is absolutely ridiculous, the customer service rep I talked to was lovely, and explained it would be MUCH faster to go through my agent, but here I am, two weeks later, $700 in debt to progressive with no coverage. I paid for 6 months of coverage up front , my family has known this man for decades and this is the treatment we get.