JACs Craft Smokehouse - West Monroe (LA)

5 /5 Craig Hodge: Nice dive! Brisket quesadilla was great! House chips were crispy and smoky. The spicy BBQ sauce has just the right amount of heat. The sweet BBQ sauce was a little too sweet for me. The chipotle sauce that came with the quesadilla was amazing. My wife ordered a spud with brisket. She would have preferred real butter and real cheese instead of what she was given. Great atmosphere. Great service. The outside patio was perfect for dining this time of year. Parking is limited but there is public parking across the street. They take precautions for those who have Celiac or are sensitive to Gluten. Super nice folks!

3 /5 Collins: Cool place with nice outside seating. The ribs were small not much meat on them but they were cooked well. They only have sweet or spicy bbq sauce I was told they didnt have plain original. The brisket was good as well as was the sausage. Nice place good atmosphere but in my opinion the bbq was nothing exquisite.

5 /5 Shane Price: The staff were very friendly and my food came out fast. Appetizer with an entree was just under $30 before a tip, but every single bite was delicious. Definitely quality over quantity, which is perfectly fine. Overall a great place to eat.

5 /5 Raymond Edler: We got there too late to get the smoked meats, but had the best burger of my life. Owner was walking around talking the whole time, 10/10 in EVERY SINGLE category. My daughter got the street corn and was the best we’ve ever had, same for me with the Brussels sprouts. I would highly highly recommend for anyone in the Monroe area. SO worth it.

2 /5 Lex Fuller: It was my husband and I first time in a few nights ago we came in excited to try some good bbq as we have heard nothing but good things. We ordered Togo but went inside to check it out and pick up. The first thing we noticed was the lack of customer service the girl at the first desk seemed to hate being there and she didn’t once speak or smile at us and when we did ask or talk to her she pointed to a different counter saying we pick up there like we were bothering her. We get to the next counter to be told they don’t have what we ordered for the Cuban which was the only reason we even came it’s hard to find a good Cuban around! We adjusted our order and went on about our business waiting. Finally we were called to get our food handed our food as she was talking to another employee and that was that. No have a great night or anything. The brisket was really good so it did make up for the lack of customer service and we are hoping it was just a bad day/night and they were off. We will try again because the food was good. The portions are a little small to be a bbq place and ordering on Texas toast you expect a big sandwhich but again it was good so it made up for it. When you go in somewhere you want to feel welcomed! Customer service is what drives your people back not just the good food!