1 /5 Pamelyn Gagnard: I went last night really close to closing time. I ordered a cheeseburger add bacon and some curly fries. When I got home, there was no cheese or bacon on my burger. I paid over $11 for this. I took pics of it and called them today. I was informed that they would replace it with a cheeseburger but that I had to pay for the bacon and that I would have to pay for my curly fries again since I did receive them. It seems the employee forgot to charge me for the bacon. So in my brain I’m thinking….so y’all messed up MY order and I have to make a trip back to get only one part of my meal that I paid over $11 for! Doesn’t make sense to me! I’m the one that was inconvenienced. Shouldn’t you be concerned about your customer’s experience and their reviews of your restaurant?! Wonder what the original Lou & Laura would say? Maybe I’m looking at it all wrong but this is my opinion. And no, I will never order from them again! What happened to “the customer is always right “?!


