Pizza Hut - Benton (LA)

1 /5 Em: If you want your food hot and fresh dont order delivery from this location. I ordered delivery, and after over a hour and a half of patiently waiting on my order I finally called the store to cancel. I was told by staff the order would be canceled. Twenty minutes after canceling, the pizza was delivered. The temperature of the food was cold and it did not appear to be fresh. And my debit card was charged for an order I canceled and for food I could not eat. This is not the first disappointing encounter. I have been a long time customer of this location but I have been more and more disappointed each time I order lately. Enough is enough!!! This place needs to hire more delivery drivers!!! We pay too much money for food to be delivered for it to take forever and a day and to arrive cold and inedible.

1 /5 Kay Hunt: First time it took forever to get the pizza and the driver stated she was off but took it to us on her way home … it was cold… the second time we’ve been waiting almost two hours and it’s still not here

1 /5 Alyssa Prock: I’m usually very understanding when a place is short-staffed or busy, but when it happens repeatedly, it becomes a bit ridiculous. Why even offer delivery if there’s no driver available? The estimated delivery time says 35–55 minutes, yet it consistently takes over two hours to receive food half the time it’s a door dasher delivering the food. On top of that, parts of the order are often missing, and even after being told someone will return with the rest, another hour passes and no one shows up. Honestly, at this point, you’d be better off just closing the store altogether.

1 /5 Christian Johnson: I ordered a cheese pizza and breadsticks it was supposed to be delivered at 3:12 pm it’s 3:47 pm I tried calling the store but had to get transferred 7 times before someone said the store is redirecting calls so I can’t get ahold of the store and they gave me a corporate number that dosent work I will never order Pizza Hut again. Pizza finally showed another 20 minutes after and it was cold and tasted like crap I’m 1000% never ordering anything again.

1 /5 Keith Darter: Placed an order online and waited over an hour before finally calling and sat on hold for almost 20 minutes and no one ever answered. Finally an hour and a half after placing the order it finally showed up which we declined the pizza because we just ordered from somewhere else. This place, the few times we have ordered there, has always had terrible service. Order at your own risk.