2 /5 Yolanda Jackson: I’ve been a loyal customer of Superior Grill for years and have always enjoyed their hearty Superior Salad, it’s been one of my go-to orders. Unfortunately, my recent experience with a to-go order was disappointing.
I ordered two Superior Salads today, and for $18.95 each (about $20 after tax), I expected the same quality I’ve grown used to. Instead, the portion was noticeably lacking. My salad had only six pieces of chicken and around eight pieces of steak. For the price point, this simply doesn’t reflect the generous servings Superior Grill has consistently provided in the past.
Wanting to give the restaurant the opportunity to address this directly, I called and spoke with the manager on duty, Taylor. While she acknowledged my concern with a brief “sorry for that,” the response felt minimal given the situation. A more thoughtful acknowledgment would have gone a long way in showing that customer feedback matters.
I’m not writing this to ask for a refund or compensation. I’m including my receipt and pictures in this review to highlight the issue in hopes of seeing improvement. I know what Superior is capable of, and I’d love to see them return to the level of quality and consistency that made me a regular in the first place.
