Whataburger - Opelousas (LA)

1 /5 Herbert Dubuisson: I normally do not leave Google reviews and I’ve never left a negative review before. However, the service I just received and the time I just waited was extraordinary unacceptable. I went inside, used the bathroom and ordered two combos and a sandwich and drink and paid $44+. Going inside was my mistake. Aside from being surprised by the cost that seemed excessive for three hamburgers, and I do not mind spending money on food at all, we waited over thirty minutes to receive our to go meal. I noticed that the two people that ordered before me, and waited equally as long, had apparent issues with the orders they received. Our experience was no different. My wife and mother-in-law both were given orders that were wrong. Perhaps if the woman I assumed was the manager spent less time smoking cigarettes in the parking lot, on an I pad and more time inside leading her team, then the results might be better. I’ll end by pointing to the positives - our fries were hot, the facility was clean and the people who were in the drive through appeared to receive their food quickly.

2 /5 Kaylee Davis: Service is non existent. And because of the fact the front order area is a kiosk you can tell the workers don’t care to actually come out in the store and make sure it’s clean Lliterally every table looks gross and bathroom has the cleaner brush knocked over with toilet paper strolled out everywhere. It sucks because it’s a cute looking newer whataburger. Working staff also does not have a welcoming attitude at all like I feel if I ask a question I’d be yelled at. The feeling of this place is like no one in here wants to be here like VERY SAD. One worker finally came out to pick stuff up and just proceeded to pick up a straw wrapper a napkin and throw around slamming some trays. It fr looks like nothing in here gets wiped down or anything. This place literally IS depressing! Not to mention the burger was the saddest whataburger I’ve ever seen bread was NOT good and patties could barely even been seen in the bread. They literally were so small. The taste was not good either. I will NOT be back!

3 /5 Justin Lui: I have to think about this. Burgers were solid. Fries 3.5 star, and I still enjoyed them. I guess the only reason for my “mediocre” score might be *my customer error. I ordered the triple burger combo for $13.99 and the front server asked me if I wanted cheese and bacon. I guess. I didn’t realize it was $6 extra (maybe 4) bc it was $1/slice of cheese. Uhhh….I didn’t hear the total (for both combo) bc I thought she said $30 but it was $39. The only real feedback is to announce it’s $1/slice for a total of x3 slices when I only wanted ONE slice of cheese. Sigh.

1 /5 Robin Williams: Waited 20 minutes for a cold burger and fries. What’s worse, when I brought it to manager’s attention, she tried to tell me the burger was freshly made. Waited another 15 minutes after requesting a freshly made burger, this one only the buns were warm and the there was an unusual amount of ketchup on the burger. Also, no one was at the front counter to take our order, we just gave up and used the kiosk. Terrible for $10 a burger I’ll think twice before ever going to a Whataburger again, and will never go to this one again.