Samuel Kuth Amazing experience! I was having a vibration in my steering wheel and stopped by to get it looked at. They had the car in and fixed within a half an hour. Great customer service and friendly faces. Highly recommend!
5 /5
Elizabeth Peña I called to get a quote for an alignment on my truck. I was quoted $99.99, and then told it would be ~$120 after tax. I said the tax rate is NOT 20% & was told the rest was for "shop fees". Skeptical, I went anyway, on a Friday. I was asked the reason the truck needed an alignment & told the man that we had just replaced upper & lower control arms (with ball joints, but I didnt mention that detail) and outer tie rods on the front, both sides. I left the truck with them. They called me about a half-hour later & told me they couldnt do the alignment yet, because a wheel bearing on the right side had "slack" and needed to be replaced, and a sway bar link and the lower ball joint on the left were loose and needed to be tightened. The total for all work, including the alignment, would be $690.15. I said Id be retrieving my vehicle with no work done. I went back & they charged me $49.99 + tax for an "alignment check". I ended up paying $59.64, which included $4.25 of "miscellaneous shop supplies" and tax. I also saw that he had written some notes with prices for the work they said I "needed." When I tallied the numbers he had written down for parts + labor + alignment, the total was $592.71. I dont know and didnt ask how they got from $592.71 to $690.15. Just one more suspicious thing - Im sure there were "miscellaneous shop supplies" involved, in addition to sales tax.
The following Monday, I took my truck to George Hauks Alignment shop & they did the alignment with no mention of loose or slack parts, and the charge was $89+ tax, which ended up being right at $100.
Stay far, far away from Moores Tire and Service Center on 3rd Street. They may try to charge you for services and parts that you dont need. They certainly tried to do it to me! (All previous work was done by a mechanic we trust. He wouldve told us if a sway bar or wheel bearing needed work. Furthermore, the ball joint Moore Grant said needed tightening had JUST been installed by our trusted mechanic!)
1 /5