David Cardona Summary: If I could leave zero stars I would. They don’t care about your stuff, and they don’t do a job the right way; they don’t give a crap about customer service. Go somewhere else.
Details:
My wife went to get a tire looked at on our 2016 Chevy Tahoe and ended up being a side wall issue and tire had to be replaced; we didn’t have the money right now so they put the spare on for us.
They threw the full size tire in the back on the car on top of my wife’s stuff which included a very expensive purse and some other nice things, getting black smudges over everything and breaking a sign. And they left the back cover hanging off the car. All they had to do was move some stuff out today the way, and if they didn’t want to do that, just put it back under the car; or they could have taken 60 seconds, and got my wife to move it. But no.. they were too lease and pissed off to do anything about it.
I don’t like to leave bad reviews and my wife’s family knows these people really well for a long time. So instead of leaving a review, I called Mr. David to tell him what happened and that I don’t want anything from them, but wanted to make him aware of what happened, and he said thank you and we left it at that.
Then I get a call back from his brother and he starts going off about how he “saw the stuff in the back, and that’s not our job to worry about that”, and continued with, she should have known we were gonna put it back there on top of all that. My wife assumed these guys were gentleman and let her know, but she also assumed that they would put it back under the car where the FULL SIZE spare was at originally, because I did that the last time! If that’s how they do business, I’m not surprised they have 1 review and it’s a 1 star. Can’t imagine the amount of people they pissed off over the years.
I’ve never seen ownership treat customers this way and then defend themselves on it when the customer is trying to be reasonable and not wanting anything in return.
GO SOMEWHERE ELSE. Save the trouble.
1 /5
David Cardona I don’t how this place is still in business, they give the Berry a bad name for sure. Rudest & most inconsiderate place I have ever been to. Owners and employees don’t give a rats a$$ about customer service, and they half way do things. Take your money and time and go somewhere else, cause they sure to mess up ur stuff.
1 /5