Abby Furlow I scheduled an appointment over a week in advance, thinking they would stick to it, especially since all I needed was for them to check my driver’s side for a possible U-joint failure, confirm whether there was a leak in my roof, and perform an oil change.
When I arrived, I was told it wouldn’t take more than a day, and that if it did, a rental would be provided—but they would let me know if it came down to keeping the car overnight. When I dropped my car off, the front desk gave the impression that they didn’t offer a shuttle service, even when I asked whether I should wait or find my own ride home. The only thing they asked me to confirm was my phone number, so I assumed I was on my own and took an Uber home.
No one contacted me the entire day. The next morning, I called as soon as they opened to get an update, and was then informed that my car would need to be kept for more than two days because "that’s how this service works." I explained that this was not what I had been told. I had been assured that if it took longer than a day, they would provide a rental.
Later, I found out that the rental would only be covered through my insurance, and that in order to get the rental, the technician had to first inspect the car and then call it in as a repair. At this point, it had been over 24 hours, and I was stranded without a car or a rental because the front desk failed to clearly explain the expected timeframe or the rental process.
I had already called out of work for two days due to lack of transportation. I had just moved to Louisiana, so I had no one around who could give me a ride. When I called again, I was told the technician was backed up and might not even get to my car that day. This was incredibly frustrating—if your techs are so backed up that they can’t even glance at a car within 24 hours, don’t accept appointments you can’t honor, especially for basic services like an oil change and a simple inspection.
I called again and was told the tech would be pulling my car into the garage soon and would call in for the rental through my insurance. I waited 45 minutes, then called back again—only to be told the car still hadnt been moved and it would be a while longer.
At that point, I went to the shop in person, asked for my keys, and left.
I understand things get busy, and delays happen. But if I drop my car off at 7:30 AM and still don’t have a rental by noon the next day—because no one has even looked at my car—it creates a huge inconvenience for the customer. Better communication and realistic scheduling would have saved a lot of frustration.
1 /5
Jeffrey Rawls Future auto repair and their team have been amazing! They took my ford diesel in after it was supposed to be repaired by another shop after thousands of dollars, were able to diagnose the issue within a couple of hours. They got my truck running and me back on the road after feeling defeated. They were extremely fair and explained every step that needed to be taken to make it road worthy again. I trust them whole heartedly with maintenance on every vehicle I own.
5 /5
