AAMCO Transmissions & Total Car Care - Lake Charles (LA)

5 /5 Kentu Guillory: My name is Kentu Guillory I had to get a whole transmission rebuild at Aamco Ms Karen and Mr Joe are amazing very professional I recommend this place to anyone and they do have financing come check them out.

1 /5 Travis Meche: All these 5 star reviews must be people they know trying to make them look good…. I brought my vehicle in for clutch problems they tell me it’s the transmission ( I have high doubts that it was my transmission) anyways they talked me into getting a rebuilt transmission. Cost me $4,800….. 2 months later my car stops pulling on my way to work (rpm’s going up have my foot on the gas but car not driving had to cost to the side of interstate) the transmission had a warranty and i thought it may had been the transmission so i sent it back to them. Keep in mind just 2 months before I spent $4,800 on a transmission with them and suspecting transmission problems you would think my vehicle would be first priority. 2 weeks go by before they get it on the rack to even look at the vehicle. Now they saying it’s the clutch (they had to pull the clutch to get to the transmission the first time you would think thru would had noticed it then) I would call for a check up on the vehicle and every time I call the “the mechanic is running errands and will call you you back” (I guess they only hand one mechanic I don’t know) . Never get a call back. And it happened quite a few times I would call and they would never call back. After a MONTH of having my car and I done spend probably around $2,000 or more in Uber and lift to get to work and get groceries and door dash because I don’t have a vehicle. I call them and tell them I’m going pick up my vehicle and bring it somewhere else. All of a sudden they are working on the vehicle RIRHT NOW and will be done in a couple of hours. I highly doubt that both my transmission and clutch went out at the same time on a vehicle with $52,000 miles on it. And not giving me updates when I been calling for weeks seems sketchy. . They will tell you anything to get your vehicle in there and they will lie. Do not bring your vehicle to this location

1 /5 Subash Dhital: Extremely Disappointing Experience I visited this service center in Louisiana this morning to get my car’s splash guard fixed. It was hanging loose and just needed to be screwed back into place. They completed the repair quickly, but I was shocked when they charged me $160 for such a simple fix. What made the experience even worse was the lack of transparency. They didnt provide me with a quote or ask for my approval before completing the service. When they gave me the car, they simply told me the total without any prior warning. I expected better communication, especially since I was a first-time customer. To make matters worse, the splash guard still isnt properly secured—it looks like it’s about to fall off again. After paying so much, I didn’t expect to leave with the same problem I came in with. I didn’t want to create a scene at the time because I had to travel back to Texas that same day, but I left feeling incredibly frustrated. Overall, the lack of transparency, poor customer service, and incomplete repair have left me extremely disappointed. I wouldn’t recommend this service center to anyone.

1 /5 Tōoru Migeru: Picked up and they punctured my tire and now my battery wont get a charge because I didnt want their $7,000 transmission. This place is a damn joke.

5 /5 Muriel Baez: Worked with my warranty company to get transmission replaced . Kept me informed throughout the process . I highly recommend this location .