1 /5 Ellen C: I’ve been a loyal client of Eutopia and always had great experiences with my stylist. Unfortunately, my most recent visit left my hair severely damaged, and I feel compelled to share my experience and the salons handling of the issue.
In March 2024, I received a balayage, and while my hair initially looked nice, it quickly became dry, brittle, and severely damaged in the treated areas. I returned in May to address the damage (the soonest I could get to the salon due to family and travel schedules), and while my stylist acknowledged something had gone wrong, I was still charged for the treatment meant to repair it. Despite efforts to fix the damage, my hair never recovered and remains irreparably damaged months later. Ive never had any texture in my hair; its been stick straight my whole life. And now, the color treated portions of my hair are brittle, bent, and truly dead. (See pics below)
I sought help from two other local salons, and both stylists have confirmed my hair was over-processed and that the original stylist at Eutopia wouldve known immediately upon processing my hair. When I reached out to Eutopia’s management, they repeatedly refused to take responsibility, insisting that their products could not have caused the damage and offering no refund. Instead, they blamed me without acknowledging that the damage was limited to the colored portions of my hair.
I loved my experiences and stylist at Eutopia until this incident. Their refusal to help or offer any real solution has been extremely disappointing. I’ll now need to cut off most of my hair to remove the damaged sections, and the lack of accountability from the owner has only added to my frustration. Do not go here.
