1 /5 Sarah Mcknight: MY EXPERIENCE DID NOT HAPPEN IN JULY 2024; IT HAPPENED JUST THE OTHER DAY, AUGUST 22,2024. PLEASE READ MY REVIEW THOROUGHLY BEFORE REPLYING. I CAN POST THE RECEIPT. I brought my car to this place on Tuesday, August 20, 2024 because the AC suddenly started blowing hot air which I explained to the guy that answered the phone when I called; he also stated that it would be $99.00 to diagnose the issue. Received a call stating that a part (valve) is needed, cost is now $200+ & that it will be delivered 3/330pm that evening, car will be ready by 5pm. Called to get a status & was told that the wrong part was delivered, right part will come the next day & now the cost is $400+ which included an overnight delivery fee. Called the next morning to get a status, was told that my car will be ready by 12pm. Get there, paid for the service, drive car to realize that the AC is not blowing cold air, it’s not hot like when I initially brought my car in but it’s not cold like it was before it suddenly started blowing hot air. I called, explaining what I’m experiencing & I was told to bring the car back in. I decided to give it some time to see if the air would start blowing cold, but on today, Thursday, August 22,2024, the AC is now back to blowing hot air. I go to the shop & explain that the AC is back to blowing hot air, I’m told that due to age (8yrs old) & the type of car (Audi) that it’s difficult to fix & now it’s the condenser/compressor that’s the problem but I wasn’t told this was the diagnosis when I paid the $400.00+. I asked the guy at the counter will the $400.00+ be applied to the now cost of $2000.00 & I was told no. Either this shop doesn’t know how to repair the type of car I have or problem was misdiagnosed, either way, why not take accountability to fix correctly (not do patch work) or give me back my money to bring it elsewhere to have it diagnosed, repaired correctly. Customer lost, this shop is a fraud & rip off.