1 /5 Eve Dixon: Have gone to H2K almost two years. Same person. I thought we had a good rapport. Prices seemed a bit high but the service was good and its a treat for me to have something done for myself. It’s appears to be a family owned business with relatives working the stations. I always saw the same person if I could. She was a cousin to the owner. But, she would say inappropriate passive aggressive comments that for the most part I looked over. I just wanted my nails done.
She is the cousin of the owner of the business which may be why she felt embolden to act the way she did. Her emotional stability was concerning as she would take offense at you seeing someone else if you could not get an appointment with her and accuse you of being mad at her the next time you saw her. If you needed a pedicure and couldn’t get in to see her and went to another different family owned business by a sibling, she would take offense and tell you maybe you needed to go back to that shop if you were not happy with her. She accused the receptionist of targeting her and not scheduling customers for her thereby cutting her ability for salary. The last was this week when I could not ask any question like “can you cut that nail a little shorter? She exploded and accused me of not trusting her and began to cry. Here I was in the middle of a manicure - a treat for myself to be pampered and relax and I’m dealing with this very emotional, unstable and angry person. She shouted “you don’t trust me”. pushed back from her station and began to cry. I apologized to her not really feeling like I did anything so wrong but apologized just the same. Then she said “if you don’t trust me and don’t like what I do for you then maybe you need to go someplace else. I was flabbergasted . I wanted to leave right then but felt trapped in the middle of getting my nails done. I responded to what she said - “That’s not very nice”, I said.
She was to do a pedicure after my manicure which I really looked forward to but I didn’t want anything else to do with this person and told her I would cancel the pedicure.After that I kept my mouth shut and afraid to speak and offend her so I didn’t speak another word and kept my eyes turned away from her playing like I was watching TV. I just wanted to get done and get out of there. Good job always on my nails but not worth this upset that was unwarranted.