Thomas Auto Care - Homer Randy Smith: These guys do not even rate one star. They had there new employee paint our car (10,000$ job) hail damage. He screwed it up and they refused to make it right. The paint job was horrific and they knew this. I believe the cost of repainting the car (materials and time) was more than thier thoughts could stand. Mind you, this took place over a two year period. I was told by Thomas that thier employee messed up several individuals vehicals during this time period and they were working to fix them as quickly as possible. We took our car back to Thomas repeatedly without result. One of the employees admitted that our car was left out back while they worked on new arriving vehicles. Where is the customer service? I will say this, most of the individuals I spoke with were very understanding. However, the fact still remains, our vehicale is still in need of repair. What should I do? Take it back to Thomas for the fifth time so it can sit out back for a few more months and still not be repaired. Or perhaps, we need to take legal action to insure this does not happen to anyone else and to restore our vehical back to where they know it should be. Thomas auto care called us to pick up our vehicale one time as if it were a completed job. The automatic push button door locking system painted shut, that is non-functional. My spouse and I have turned this situation over to Lord! It is no longer our concern.
Former repeat customer,
Homer, LA.
Randy Smith
Pro Service Tire, LLC - Homer Lfrantouris Emerson: On July 1, 2025, I ordered 4 tires for my 2017 F250 and 4 wheel alignment. The tire size was 33x12.5x20 but they installed 305/55/20 without given the options. When I pick the truck, I notice the difference in the size I requested. I talk to the part owner and he said the same. Well, today I go in to let him know the truck drive good, but I notice a difference in my gauge due to size difference on the tires. He didn’t like me challenge them on the tires, because he felt they were the same size. In reality they weren’t the same size. Now that he got $1200 out of me and I questioned them. He was supposed to do a tune up, belts and oil change on my car, instead he call me and told me he don’t like me and take my car somewhere else. I wanted to keep the money in our small community instead of taking somewhere else. It’s the customer rights to challenge someone when they are spending their money for your business when they feel something is wrong.
