1 /5 Brian F. Nastali: I would give SOS negative stars if I could!
I went to SOS because they are local and I needed a PM (Preventive Maintenance) done on my diesel ambulance, the tire fixed (inner dually tire), and to get a quote on an oil leak issue on the upper passenger side of the engine (a common issue on the Ford PowerStrokes of this type). More than two weeks later: They hadnt finished fixing the tire, they did not perform the PM, and really did not give me a quote on the oil leak. I asked for the service notes from the service, to verify what they actually did to the vehicle, they refused to give me them (the owner refused).
INSTEAD, for some reason, of doing what they were supposed to do, they were playing with the accessory electrical system (all the lights and sirens) and trying to find the auxiliary air unit: Which they HAD NO IDEA what they were doing and those systems had nothing to do with what I brought the ambulance to them for. They turned on the security idling system, that allows the ambulance to stay running while on a call. If someone tries to hijack the ambulance, itll turn off. They should have never touched the system, as its not part of the normal operation of the vehicle. They also, for some unknown reason, cracked into one of the electrical panels, which is in a locked side compartment on the outside of the vehicle (so they went through the trouble of unlocking it), pulled out a bunch of wires, left them flopping around in the compartment, and never replaced the panel cover (to this day, they never gave me back the panel cover), so its wide open.
They charged me for the tire and the PM and would not allow me to take it until I paid for it, even though they did not do the PM and messed up other parts on the ambulance.
Two days later, I went to a legit diesel mechanic, who did great work, performed the PM correctly, and fixed the oil leak correctly, within a week.
The new place had multiple mechanics inspect the vehicle prior to working on it (after I told them about my experience), to determine if SOS even started the PM: EVERY mechanic said "aside from topping-off the fluids, a PM was NOT performed on your ambulance anytime in the last year!"
I asked the new place of they would write an affidavit testifying to this fact, but they were worried about retaliation from SOS. That in itself tells you something!
So I just have to chalk it up to lesson learned: Stay FAR FAR FAR away from SOS. They will get whats coming to them, karma will get them. I wont shed a tear when they get shafted.
Shameful service, shameful owner, shameful business.
