Taylor Dental - monroe - Monroe (LA)

1 /5 Chasity Jenkins: Not the best place for special needs children. Wait times are long. Staff is impatient and rude. During intake of insurance, I was cut off several times while trying to answer questions and then told I was rude. I expressed the need to email proff of insurance prior to appointment so that it can be verified to cut wait time 1-2hrs, Michelle the account manager responded saying it was a HIPAA violation to do so ...... Which is ridiculous and not true. My daughter had several visits here all experiences were unkind. September of last year during x-rays, as my daughter was placing her chin as told , the x-ray tech became impatient palming her head on both sides and shoved it forward. Mind you, the child is 3 years old. I gave a firm stare but didnt address it as not make my child become more anxious than she already was. We have private insurance. So if you have private insurance, try your luck else where

1 /5 Desaray: I had an appointment scheduled for 2 PM. I got there at 1:50pm. I was told I couldn’t be seen because the dentist office doesn’t see adults after 3pm and that I would have to reschedule my appointment. I got there at 1:50. I was told I received a message saying my appointment was canceled, but I didn’t, the front desk person confirmed I didn’t. I feel like if I got there at 1:50 I should’ve been able to be seen or at least told in advance my appointment was canceled because I was wasting my time coming up there. So now there isn’t any availability till August.

1 /5 Sweetie Pie: My children are previous patients here we have new private insurance and my daughter has not been here in over a year initially it was a mistake or an accident having an appointment here because I got them mixed up with another Louisville Avenue dentist, but I kept the appointment. I got a call yesterday on April 9 of 2025 asking me to confirm my 1 o’clock appointment For my daughter at that time, I asked if they have any sooner availabilities, they said yes we have a 1045 11 o’clock yesterday morning well around 3:30 yesterday afternoon I Taylor dental confirming the 1045 appointment keep in mind I do not live in Monroe. My daughter stayed out of school I So even though I got a confirmation call yesterday from Taylor dental confirming the 1045 appointment This morning on the Louisville Avenue location they said we do not have a 10 I spoke to the office manager and showed her proof in my phone where I spoke to them twice yesterday she said that I understand what you’re showing me, but I want to bring you here to show you. We don’t have any appointment. She did apologize on the behalf of the customer service department, however She also said that this happens with them all the time this is absolutely unprofessional people take their time off work in school to be here to only get here and be told that there is no appointment I ended up having to wait to the original 1 o’clock appointment and then when I went back for the 1 o’clock appointment it was about 135 when she finally got called back one of the ladies at the front desk seemed frustrated, and when I came back for the second time, I heard her yelling saying something to the effect of I wanted to keep my job today. I’m still here. I took that as her referencing the incident from earlier you guys need to get your stuff together and be on the same page as the customer service department where these mistakes don’t happen.

3 /5 Paigetamica Carter: Appointment was at 10:45 wasn’t called until 12. Of course I was disappointed because we are usually in and out! We had an allergy appointment scheduled that afternoon and we had to reschedule it. I just wish they hadn’t scheduled so many people at once. Couldn’t even get a good understanding about my daughter’s mouth pain. The dentist was gone and the lady’s that walked her out seemed irritated that I questioned what was or would be done about her mouth pain. My kids have been going here for a long time this was not one of the better experiences.