Velasquez Auto Repair and Towing Service - Baton Rouge (LA)

1 /5 Jamilah allen: WORST EXPERIENCE EVER!!!!!!!!!!!The girl at the front desk has an attitude every time you call. They have dogs all over the property so when I got my car back after they had it for a month, I had scratches all over it from the dogs. And on my way home, the check engine light came on AFTER they “replaced the motor”. I asked the front desk lady on what to do and she suggested that I bring the vehicle back to them and let them diagnose it even though “it’s not our fault and you chose to get the motor from your warranty company”. I know for a FACT Velasquez was sent a brand new motor from Texas to complete this repair. Not to mention, they also split my ABS cable which caused my shocks in the front end to lock up. I ended up taking the car to Goodyear because at this point, Velasquez had completely lost my trust. The technicians at Goodyear, repaired the ABS issue but needless to say, Velasquez did not do anything to help me. They are money hungry and thieves. And my damned engine light is BACK ON not even 24hrs later.

5 /5 John Hinkle: I have always found them honest, trustworthy, competent, reasonable and hospitable for the last two years. I like them and recommend them.

1 /5 Kayla Richardson: DO NOT GO HERE!! IF YOURE READING THIS, GO TO THE NEXT LISTING!! WASTE OF TIME, EXACT DEFINITION OF ✨UNPROFESSIONAL,✨. Does NOT COMMUNICATE EFFECTIVELY, my bad AT ALL. HANGS UP WHEN YOU ASK FOR MANAGER. 0/10 not recommended.

5 /5 William Deans: We blew the head gasket of our 2018 Hyundai Elantra Sport. We called a lot of shops around our area, spoke with friends who are mechanics, and did a lot of research before deciding on whom to trust. We are incredibly happy with Velasquez Auto for their work, time frame, price, and most of all, for their understanding and compassion they showed towards our dilemma. We highly recommend this establishment for any and all concerns. Thank you for getting us back on the road.

1 /5 Kimberly Coleman: My vehicle was there for a week and during the time it was there, I was never able to speak to a mechanic for an update, only the child at the front desk who would always tell me they were working on my vehicle and waiting on a part from the dealership. Needless to say, when I got my vehicle back, a week later, the main issue I brought it in for was occurring again and even worse this time. DO NOT BRING YOUR VEHICLES HERE! THEY ARE BULLSHIT!