4 /5 HP: This place is a New Orleans classic, lately though, as a long time customer, there are some pros and cons….
1) food is consistently good. Red fish on the half shell never disappoints! French bread unmatched.
2) service consistently leaves a lot to be desired. We waited past our reservation time to be seated even though we arrived early (many empty tables—party of 4). The entire service was slow. We had to look for waitress multiple times and keep asking for refills, etc.
We ordered drinks, appetizers, and dinner all in one shot in order to have an efficient dinner timeline. Appetizers came out, we finished them, and drinks still weren’t made.
Our drinks came when dinner came. The restaurant definitely lost sales opportunity because we liked the drinks and would have ordered more, but at that rate of service we didn’t want to waste more time.
Other things have also cheapened—lemons that are served with dinner no longer come with nets to prevent seeds from falling in your food. To go cups are no longer the “Bourbon House” branded ones. No coasters.
Keep the quality and just charge me a little more. We come for nice food, good experience, and high quality, not cut corners.
Signed—a NOLA local.
