1 /5 Victoria Monroe: We came tonight for my daughters birthday and boy, was that a mistake. The server was rude and you could tell she didnt want to wait on us (Im guessing because she saw a bunch of kids and figured we wouldnt tip). Didnt even acknowledge my daughter when I told her it was her 6th birthday. Charged us for adult drinks for our kids meal. We asked for another server and were ignored the first time. My kids and I all needed refills and asked three times and she ignored us. Then my fiances salad comes and there was a HAIR in it. Manager NEVER came over to our table. New salad NEVER came out. No discounts or apologies or anything were made by the manager. We finally got a new server and he was named jayden and was the only good part about the entire experience. Finally paid and was told that we would get a free appetizer coupon to make up for the whole experience (a hair and bad service and you only think 8$ coupon will fix that? What a joke) but we had to hunt down the manager to get that coupon to... Im a server and know how hard it is to get on here and have never had a bad experience but tonight was enough where we wont be coming back. Do better! A manager should be speaking to tables first hand, a customer shouldnt be hunting down a manager to get help. This was my babies birthday dinner and yall ruined our special occasion! And to the server who waited on us, I hope you see this and I hope you find a new job because you are NOT meant to be a server. Of course we still tipped even though you didnt deserve it. Worst server Ive had in years.
Update: the manager contacted us today and was wonderful in trying to correct this. We will be giving them another shot soon.
