Family Auto & Quick Lube Services, Inc. - Lake Charles (LA)

1 /5 ben martin: I had my car towed to family auto from another shop due to the poor communication and service from the other shop. Unfortunately I would have had better luck keeping my car where it was. When I initially got in touch with Mike he quoted me at $7,300 and 3 weeks for repairs. 2 months later they still hadn’t even gotten my car into the shop and they never told me anything. I had to call multiple times and then go in person when they wouldn’t answer their phone just to find out about this. After finally getting my car into the shop they told me the price of repairs would now be $9,400. I paid the $3,000 deposit that was required before they started working, which should have left $6,400 owed. A month later I went back and they still hadn’t finished my car so I negotiated the price down because of the wait time and poor communication from the business. Daniel (the general manager) agreed to $8,000 total which should have left $5,000 owed even though the “3 week” repairs took them 4 months to do. However, when we showed up to pay the remaining price they tried to charge us $8,000 in addition to the $3,000 deposit for a grand total of $11,000. The number 11,000 was never mentioned to me or my wife AT ALL, so I expressed that he was not honoring our agreement and that I didn’t want to pay more than the agreed upon price. With Mike, Chris, and KB in the office staring at me as me and Daniel had our argument about prices, I couldn’t help but wonder if 3 people standing around watching their customers and general manager argue is why they take so long with repairs. From there we decided to leave and come back when we could afford all of it. Well we finally picked it up today and while picking it up had to wait for further repairs because my car wasn’t properly tested before they told me I could pick it up. We had paid before they even did the final testing. I definitely recommend avoiding this place like the plague because their customer service and communication skills are definitely bottom of the barrel and laughable.

5 /5 John Schlag: Daniel is an awesome guy, and his crew works efficiently. My first experience was a great one and there will be many more to come.

5 /5 Helen Williams: Daniel and his staff are the best. They always take great care of me and they stand behind their work!

1 /5 Tara Monk: I will never be back to this place.. They had my truck for 2 weeks and never once touched it. I showed up Friday(Friday on week 2) to see the progress and the truck was in the very same spot it was dropped off at and the manger Mike said himself they were very busy but when you talk to him on the phone he has 2 people working on it.. we get a call from Mike 4 days (they are closed on Saturday and Sunday)after I show up to say they can not find anything but the truck is not running. This is the worse place I have ever been lie to me on the phone and make me believe the truck is almost done to find out NOTHING has been done..

1 /5 Bradley C: If I could give it a zero I would. Took 1996 f350 in for passenger door windows and cruise control diagnose. 5 weeks later called said they only got the passenger windows fixed. So I go to get my truck. Bill was over $700. Was told they couldn’t figure out cruise control. I thought bill was higher than giraffe pu$$y for just passenger window. I go get in my truck press button to go down on wi die nothing works. I go back in ask thought truck was fixed he gives me Louisana look like it’s not???? Then after walking him outside to show him not working he asks how long I’m gonna be around town. As I travel for work. I politely told him not long enough to bring it back to you guys worthless is an understatement. 4 weeks later I get in truck to head north to home state of Missouri and truck won’t start and I had problems with it the whole way home. I get home removed door cover on passenger door and looks to me like all the did was apply grease on the window arm. Not sure how they removed door motor or tested with evident can reach access it. I’ll fix it myself and I didn’t have time working out of state down there. But please do yourself favor do not take anything here to get worked on. I have a couple of 18 speed bicycles that I doubt I would let these guys change tire on or grease the chain.