5 /5 Wil Glaser: I went to Donald for an oil change and to take a look at my suspension, on a recommendation from Reddit. He is clearly about doing things right and goes the extra mile to explain/show you what that is, and his prices were reasonable. I was able to drop my car off with him, walk up to Magazine for a late lunch and a little window shopping, and walk back. Though the oil change was finished when I arrived (I think he had forgotten to call me when it was, as we had briefly discussed), he still had my car up on the lift, and showed me specifically what he noticed. We discussed how to remedy it, before I paid and departed.
I fully intend to come back to have my new struts installed, front end alignment done, and new tires mounted and balanced. (Update: I dropped off the car on a Monday evening and was able to pick it up first thing on Wednesday. I actually enjoy driving my car now, for the first time since I bought it.)
I saw a few reviewers say hes rude; I dont think thats really the case. I will say he does sound a bit impatient on the phone, but I understand since hes flying solo and keeps quite busy. In person, he was friendly and very easy to work with. The first time I went to him, he wasnt able to do my oil change that day (late Thursday afternoon), but he suggested a few windows for me to drop by and get it done in about 90 minutes. Its my impression that if youre polite and reasonable, hell take care of you, especially if you can effectively communicate what times work for both of you.