Kenneth & Amanda Poole: Unfortunately I can not give a good review on this place. I took my truck there for tires and to put a PCV valve on it ( no issue paying for tires ) To find out the turbo needed replaced. Wallace mechanic said he could replace the turbo in 9 hours. That was on Wednesday. I purchased the Turbo and dropped it off on Thursday. On Monday, I was told they couldn’t do the job because they couldn’t get the turbo out. My truck was in pieces where they took it apart and couldn’t be driven so it had to be towed to another mechanic. Wallace charged me a tow bill even though their mechanic made it not drivable. Once at the new mechanic, we seen nothing was put back on the truck and Wallace mechanic did MORE damage to my truck costing me more money. They left parts dangling off the truck, parts thrown inside my truck. Oil draining out of the turbo where it wasn’t bolted back together and bent. My window was rolled down (they shouldn’t have hooked battery up and turned key to roll it down, it’s a diesel and doing that makes the motor cycle which could have caused more damage that we don’t know of yet) They tried to pry the turbo off and bent the studs and scuffed the manifold, had to order new studs and have the manifold resurfaced. They bent the metal gasket that stops exhaust from coming out and I had to purchase another one. I am being charged to clean the oil up on the bottom of the motor!!! In total so far at the new mechanic I am out $3000 cleaning up Wallace’s mess. When I called Wallace’s, the mechanic insisted the new mechanic did all the damage without know I have pictures of it sitting on a Wallace tow truck pouring oil out and all the parts not on the truck!
I am out $4000 in work this week as this is my work truck. I hope non of my work papers blew out the window while it was on the rollback!
Brad the mechanic at Wallace really shouldn’t be cussing and screaming that he put it all back together without realizing I took pictures.
(ps Brad, they didn’t need a blow torch to remove turbo and they didn’t need to sell it to Canada)
Felicia Pleasant: My car is there I will know something soon about price and everything but I do have a great feeling I will be back with a great report
marktroha: I purchased a leaf blower and a chainsaw there. Service was great. He filled up my saw with bar oil n synthetic gas and cranked.it up and gave me a little in service before leaving the store.
Mary Barnes Cole: His work is very tacky and he is not earnest at all. I still need to get my car fix. The bumber keep coming off, I have taken it back two times all ready.
