Family Auto & Quick Lube Services, Inc. - Lake Charles ben martin: I had my car towed to family auto from another shop due to the poor communication and service from the other shop. Unfortunately I would have had better luck keeping my car where it was. When I initially got in touch with Mike he quoted me at $7,300 and 3 weeks for repairs. 2 months later they still hadn’t even gotten my car into the shop and they never told me anything. I had to call multiple times and then go in person when they wouldn’t answer their phone just to find out about this. After finally getting my car into the shop they told me the price of repairs would now be $9,400. I paid the $3,000 deposit that was required before they started working, which should have left $6,400 owed. A month later I went back and they still hadn’t finished my car so I negotiated the price down because of the wait time and poor communication from the business. Daniel (the general manager) agreed to $8,000 total which should have left $5,000 owed even though the “3 week” repairs took them 4 months to do. However, when we showed up to pay the remaining price they tried to charge us $8,000 in addition to the $3,000 deposit for a grand total of $11,000. The number 11,000 was never mentioned to me or my wife AT ALL, so I expressed that he was not honoring our agreement and that I didn’t want to pay more than the agreed upon price. With Mike, Chris, and KB in the office staring at me as me and Daniel had our argument about prices, I couldn’t help but wonder if 3 people standing around watching their customers and general manager argue is why they take so long with repairs. From there we decided to leave and come back when we could afford all of it. Well we finally picked it up today and while picking it up had to wait for further repairs because my car wasn’t properly tested before they told me I could pick it up. We had paid before they even did the final testing. I definitely recommend avoiding this place like the plague because their customer service and communication skills are definitely bottom of the barrel and laughable.
